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SHARP - Contact Us

To access our advice services please contact us on the following:

Tel: 0191 385 6687

Email: advice@shineyadvice.org.uk (please complete our Client Contact Form below and attach to your email):

Online Client Contact Sheet.

Our Advice Triage service is open from:

  • Monday - Friday 9.00am - 4.30pm.
  • Our Triage worker will take all information and book either a telephone or face to face appointment with an advice worker.
  • We will also signpost to relevant agencies where necessary.

Outreach is available by appointment only at:

Gentoo Houghton Office - Tuesday AM.

Gentoo Galleries Office - Thursday AM.

Rainbow Family Centre Thursday AM.


Our address is:

ShARP, 17 Beatrice Terrace,
Shiney Row,
Houghton Le Spring,
Tyne & Wear, DH4 4QW

Centre opening times: Monday - Friday 9 - 4.30pm. Closed Tuesday from 12.15pm until 2.00pm
Tel: 0191 385 6687

email : general@shineyadvice.org.uk

Company Limited by Guarantee No: 04769232, Charity Number: 1065786


What to do if you are not happy with the service you have received.

If you think that we have failed to meet required standards, we want to know about it.  This will enable us not only to deal with the specific problem but also help us to learn and prevent it from happening again.

Please consult our Complaints Policy below on how to contact us.

ShARP Complaints Policy

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SHARP - Focusing On Our Community
ShARP, 17 Beatrice Terrace, Shiney Row, Houghton Le Spring, Tyne & Wear, DH4 4QW, Tel: 0191 385 6687. general@shineyadvice.org.uk
Company Limited by Guarantee No: 04769232, Charity Number: 1065786